Terms & Conditions
Welcome to the AutoworX Hand Car Wash & Detail Center – Terms & Conditions. By using our services, you agree to the the Terms as outlined below. Please click on a section (+) to view the details & terms. Should you have any questions, or need any help, please feel free to Contact Us today or give us a call at (843) 945-9261
In this Service Agreement “Agreement”, “you” and “your” refer to each “customer.” Including each (agent) you designate to act on your behalf. “AutoworX Hand Car Wash, LLC” herein shall refer to AutoworX Hand Car Wash, LLC its members, managers, and employees. This Agreement explains our obligations to you, and your obligations to us in relation to the service(s) you purchase. If you designate a person to act on our behalf, you agree that this person is your agent with full authority to act on your behalf with respect to such services and your vehicle. AutoworX Hand Car Wash, LLC will not accept a job without a written agreement. Please refer to the accompanying Service Order or specific information regarding the day and time of your requested service (job)specific to your vehicle. By using our service, you agree to the terms of this agreement, without modification to you.
Fees, Terms of Service, and Payment
The fee for our service is the agreed dollar amount, indicted as “Total Cost” on the service order. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. The amount of time reserved is an estimate since the condition of each vehicle varies. It is possible that the job could be less or more time than the time reserved. If you have extra/special requests, please let us know at the time the service order is written.
Any alterations or changes after the initial service order has been issued with be at an extra charge. Any alterations or charges to the initial service order must be approved in writing between you and AutoworX Hand Car Wash, LLC before any extra work begins. Any changes to fees and/or time, be it verbal or in writing, will not affect the substance of this agreement and all the terms herein will still apply with the new rate and/or time. A deposit is required at the time you book your appointment and hold that time for you. The balance is due in full on completion. We accept cash, checks and major credit cards (Visa, MasterCard, Discover, American Express). For accounting purposes, please write checks payable to AutoworX Hand Car Wash, LLC. Please do not leave any payments in the vehicle. A fee of $30 will be charged for non-sufficient funds check returned by the bank to us. In the event an account requires legal or collection action, you agree to pay al cost of the collection without limitations for reasonable attorney fees, interest on the past due amount, court costs, and all collection costs.
Cancellations & Refunds
Service by AutoworX Hand Car Wash, LLC is by scheduled appointment only. As a result, it is required to put down a Credit Card to reserve a specific time. The time reserved for cancelled services can be difficult to fill within 48 hours of the scheduled service.
Accordingly, cancellations within 48 hours before the scheduled service are subject to a $100 cancellation fee, that may be taken out of any deposit.
Cancellations within 24 hours before the scheduled service are subject to forfeiture of the entire deposit.
Deposits are non-refundable
Damage or Loss, Insurance
i. The Owner shall be responsible for ensuring that appropriate motor vehicle insurance coverage, including physical damage coverage, is in force and effect for the term of this Contract and shall provide proof of such coverage. If the Owner does not maintain appropriate motor vehicle insurance coverage for the Vehicle for the duration of the term of this Contract, AutoworX Hand Car Wash, LLC will in no event be liable to the Owner for damage to the Vehicle.
ii. AutoworX Hand Car Wash, LLC shall not be liable for consequential, indirect, special, incidental, or punitive damages under any circumstances.
iii. AutoworX Hand Car Wash, LLC will not be liable for loss or damage occasioned by gradual deterioration of the Vehicle due to exposure to the elements, nor for loss or damage caused directly or indirectly by terrorist acts, invasion, insurrection, riot, civil war, or by military or usurped power or by order of any government or governmental authority or any other circumstance beyond AutoworX Hand Car Wash, LLC control.
iv. AutoworX Hand Car Wash, LLC shall not be responsible for the loss of or damage to the Vehicle, or injury to persons occurring in or about the Vehicle, by reason of use or operation of the Vehicle by the Owner or other persons not employed by AutoworX Hand Car Wash, LLC, or by reason of the acts, omissions or negligence of the Owner or other persons in and about the Vehicle.
Determining the Cost of Your Auto Detailing
AutoworX Hand Car Wash, LLC must conduct a consultation with you and see the vehicle before we can provide you the total cost and estimate the time AND before we accept a job. We reserve the right to adjust any over-the-phone cost or time estimate after we have visually inspected your vehicle. A written estimate is good for 5 days. An estimate is not binding beyond 5 days of the date of the estimate OR if the vehicle condition changes between the time the vehicle was inspected and scheduled appointment.
Quality of Service
We want you to be satisfied with our service. We are the best detailing service in Wilmington, NC, however we are not perfect. No service offered are guaranteed to completely restore the vehicle to any previous or new condition. We will try our absolute best to restore the vehicle to the best condition possible and within the constraints of our resources, time, and expertise. If, after the final inspection, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. AutoworX Hand Car Wash, LLC will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with us.
Pre-Existing Condition and Damage
“I HEREBY AGREE TO INDEMNIFY AND HOLD HARMLESS AutoworX Hand Car Wash LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, VOLUNTEERS, AGENTS, SUCCESSORS AND ASSIGNS FROM ANY AND ALL CLAIMS I AND ANY ATTENDING FAMILY OR CHILD UNDER MY GUARDIANSHIP, MAY HAVE ARISING OUT OF PARTICIPATION IN THE VOLUNTEER ACTIVITIES, REGARDLESS OF WHETHER SUCH LIABILITY MAY ARISE SOLELY OUT OF NEGLIGENCE OR CARELESSNESS ON THE PART OF “AutoworX Hand Car Wash LLC” AND ITS OFFICERS, DIRECTORS, EMPLOYEES, VOLUNTEERS, AND AGENTS, INCLUDING STRICT LIABILITY. “You agree to hold AutoworX Hand Car Wash, LLC harmless for any damage or claims whatsoever to the vehicle, regardless of whether such damage or claims arise solely out of negligence or recklessness on the part of AutoworX Hand Car Wash, LLC while in in our care.”
Preparing Your Vehicle
Prior to our arrival, please removal all items from the vehicle. Please empty any compartments. Please removal all cash, jewelry, and other valuables. If for any reason you do not want a particular area of your vehicle to be cleaned or detailed, please let us know before we begin a job. We will package any personal items we find while servicing your vehicle into plastic bags and remove them from the vehicle. We will return the items to your vehicle once were finished. You agree to not hold us responsible for damage or loss to any item left inside or outside the vehicle. “You agree to hold AutoworX Hand Car Wash, LLC harmless for any lost or stolen property from the vehicle while in in our care.”
What We Will Not Do
- Remove the spare tire
- Pressure wash engines
- Pull out seats
- Reinstall any child safety seat.
Cost of Time
AutoworX Hand Car Wash, LLC provides high quality, well trained professional services. As such, at a minimum, we both agree that AutoworX Hand Car Wash, LLC Master Detailers time is worth $200 per hour. Any Journeyman Detailer’s time is worth $75 per hour. An apprentice detailer’s time is worth $35 per hour.
Your new paint protection film will take 3-4 weeks to fully cure depending on weather conditions. Do not wash the vehicle for 5 days. Wrapped vehicles should be back for an inspection within 2 weeks.
Condition of Vehicle for Paint Protection Film Application
Vehicles cannot have any type of coatings on the finish. These can affect the effectiveness of the adhesion and may cause lifting, bubbles, and other issues which are not covered under mfg. warranties. Client is aware that the design of the paint protection film is for OEM factory paint. The client waives and releases AutoworX Hand Car Wash, LLC from any warranty or damage claims where a product has been applied to a non-OEM painted surface.
Some of our paint protection kits are computer cut using special cutting software. Precut kits involve stopping short of an edge, edges around badges, washers, and corners. The customer understands that the paint protection film is a sacrificial layer for your car and not a complete invisible layer. Customers may choose to have a custom design fit or bulk install for an additional fee.
Headlights are not recommended for paint protection film due to HID features and some exterior coatings on the lens themselves. By authorizing AutoworX Hand Car Wash, LLC to proceed with the headlight film application, customers hereby acknowledge the risk and waives any claims against AutoworX Hand Car Wash, LLC and agrees to hold AutoworX Hand Car Wash, LLC harmless in the event that damage does occur during the installation process.
Paint Protection Film Removal
Paint Protection Film removal may cause damage to the paint. By authorizing AutoworX Hand Car Wash, LLC to proceed with the removal, the customer hereby acknowledges the risk and waives any claims against AutoworX Hand Car Wash, LLC and agrees to hold AutoworX Hand Car Wash, LLC harmless in the event that damage does occur during the removal process.
Although we strive for perfection in our installations, due to the nature of this product, some degree of dust contamination and or minor imperfections are present in every Paint Protection Film application. Also, Pre- existing flaws, such as scratches, rock chips, debris in the paint, debris in the clear coat, mis aligned body panels, sanding marks are much more noticeable after the paint protection film is applied. Paint Protection Film will have minor imperfections such as slight orange peel and may also include other MFG defects from. Vehicles with 200 or more miles may have more imperfections due to mileage and use.
Your warranties will cover bubbling, peeling, fading, yellowing during the warranty period on the warranty card.
Photo Release Authorization Permission.
I agree that AutoworX Hand Car Wash, LLC may use such photographs of me and my property with or without my name and for any lawful purpose, including for example such purpose as publicity, illustrations, advertising, website use and social media content.
Your new window film will take 3-5 days before you can roll your windows down. It will take 2-3 weeks to fully cure depending on weather conditions.
Black Dot Matrix
Most cars have a black ceramic edge on the side, rear windows, and windshields. Sometimes this ceramic edge is flat and other times its dotted. These thick dots on most cars and prevent the window film from sticking to the area between the dots which results in a white looking edge. This is completely normal and unavoidable.
Window Film Removal
Window film removal may cause the window defroster to be damaged by Authorizing AutoworX Hand Car Wash, LLC to proceed with the window film removal the customer hereby acknowledges the risk involved and waives any claims against AutoworX Hand Car Wash, LLC and agrees to hold AutoworX Hand Car Wash, LLC harmless in the event that damage does occur during the removal process.
Although we strive for perfection in our window film installations, due to the nature of the product, some degree of dust or contamination and or minor imperfections are present in every window film application. Also preexisting flaws and or scratches are often much more noticeable after the windows are tinted. Older vehicles will have more imperfections due to its age.
Windshield Film Application
There will be minor imperfections on every windshield installation It will be easier to see due to the film being installed on the front windshield. Do not apply any cleaners or windshield accessories on the windshield for 7 days. There is no refund and warranty coverage on the rainbow effect due to polarized glasses of any kind
North Carolina Law
North Carolina law requires the driver and passenger front side windows to meter at or above 35%VLT. North Carolina law allows a clear (untinted) UV film may be installed on the front windshield. Customers installing VLTs not approved by North Carolina Law release any and all liabilities from AutoworX Hand Car Wash, LLC.
Your warranties will cover bubbling, peeling, fading, yellowing during the warranty period on the warranty card. AutoworX Hand Car Wash, LLC doesn’t cover ordinary wear and tear, or damage caused by improper use or accidents. All warranties set forth herein are not conveyed to Owner
Please note, by using any of AutoworX Hand Car Wash Services, you agree to the Terms & Conditions as defined in the above sections.